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Returns

We gladly accept return of items after it has been delivered as specified in Australian Consumer Law and PayPal Buyer Protection  after 14 days of delivery. The customer must contact us and give the reasons for the return. We shall accept the return of item(s) based on the following:

 

  • That, the item(s) ordered was not the one sent to the customer. This sometimes occurs as a result of numerous orders from customers. In this case, we shall take the responsibility of the shipping fee. There shall be full refund of money as specified in Australian Consumer Protection and PayPal Buyer Protection. If the customer wants new item, we shall SHIP the one ordered immediately. There can also be some delays as explained under the shipping conditions already.
  • The customer may wish to exchange the item(s) with another one of the same price within 7 days after delivery.  The customer therefore pays for any extra fee that may arise including shipping. There can also be some delays as explained above.
  • Items must therefore be returned in the original conditions and had never be used.
  • If an items is to be returned, they can be dropped off at any FedEx after we had given our account number to the customer.
  • In any other situations, we are more than happy to accept our items back only if they have not been used. Please contact us with any concern and we will address it.