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The customer can ask us for  refund, when the item we sold did not meet the descriptions on our website or the item has a major problem according Australian Consumer Law definition. 

If you have a minor problem with our a product, we may  give the customer a free repair instead of a replacement or refund. When the item has a major problem , the customer has the right to ask for their choice of a replacement or refund.

What is a major problem?

A product or good has a major problem when:

  • it has a problem that would have stopped someone from buying it if they’d known about it
  • it is significantly different from the sample or description
  • it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time
  • it doesn’t do what you asked for and can’t easily be fixed within a reasonable time; or
  • it is unsafe.


What is PayPal Buyer Protection?

When the customer pays with PayPal on any website, PayPal Buyer Protection offers the customer comprehensive protection if their eligible transaction has a problem, such as if an item doesn’t arrive or is significantly not as described.  If the customer’s transaction qualifies for PayPal Buyer Protection PayPal will reimburse the customer for the full purchase price plus the original shipping charges.

To qualify for PayPal Buyer Protection:

  • Use PayPal to complete your payment.
  • Pay for the item with one payment. Items purchased with multiple payments aren’t eligible.
  • Let the seller know there’s a problem with the transaction by opening a dispute in the Resolution Centre within 180 days of making your payment. Then, escalate the dispute to a claim within 20 days of the date you opened the dispute.
  • Keep your PayPal account in good standing.

Please read more here….

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